Terms and Conditions
House of Delouise
Welcome to House of Delouise. These terms govern your use of our wellness and home products website. By accessing our site or purchasing from our family-run store, you agree to these legal conditions in full. We are based in Newcastle upon Tyne, UK, and all transactions are conducted in British Pounds (GBP). To shop with us, you must be at least 18 years old or have parental consent. These terms define the relationship between you, our valued customer, and House of Delouise, ensuring a safe and transparent shopping experience for everyone in our community.
Our Products and Your Purchase
We take great pride in our homemade luxury goods. While we strive for accuracy, slight variations in color or texture may occur due to the artisanal nature of our items. All prices include relevant taxes and are displayed in GBP. Payment is required at the time of order through our secure checkout. Once an order is placed, you will receive a confirmation email; however, we reserve the right to cancel orders in the event of stock errors or pricing mistakes. We aim to dispatch all items promptly. While we work hard to meet delivery timelines, House of Delouise is not liable for delays caused by external courier services or circumstances beyond our reasonable control. If a delay occurs, we will communicate with you as quickly as possible to provide updates.Your privacy is important to us. We process personal data in accordance with UK data protection laws as detailed in our separate Privacy Policy. Regarding intellectual property, all content on this site, including logos and product descriptions, remains the property of House of Delouise. We encourage community engagement but ask that reviews and comments remain respectful. We reserve the right to remove any content that is offensive, unlawful, or violates the spirit of our wellness community.
Returns, Liability and Governing Law
Under UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receipt. Items must be returned unused and in original packaging. We cannot accept returns on personalised or intimate items for hygiene reasons. House of Delouise shall not be liable for any indirect losses resulting from the use of our products, though nothing here limits your statutory rights as a consumer. You agree to indemnify us against any claims resulting from your breach of these terms. These conditions are governed by the laws of England and Wales. We may update these terms occasionally to reflect changes in our business or the law. For any questions or support, please contact our team at houseofdelouise@gmail.com.